• CII – NID Design Summit
  • CII – NID Design Summit
  • CII – NID Design Summit

CII – NID Design Summit

On December 13th and 14th, 2012, Francesco Morace and Heather Stewart-Feldman participated in the 12th CII – NID Design Summit in New Delhi, India. The theme of the Summit was “Design Thinking to Design Doing”, and to an international audience of about 150 people ranging from political figures, businessmen/women, university students, entrepreneurs, …

  • Fiat CRM Lab
  • Fiat CRM Lab
  • Fiat CRM Lab
  • Fiat CRM Lab
  • Fiat CRM Lab

Fiat CRM Lab

In 2012 FCL do Brasil conducted a research project for Fiat Brasil (CRM – Customer Relationship Marketing), on behalf of ISVOR, Universidade Corporativa Fiat Chrysler Latam. The research was based on the methodology MIND THE GAP®, and consisted of ethnographic observation and in-depth interviews with 4 generational nuclei in the city of Sao Paulo. …